Job title: AVP Loss Control Quality – Remote
Company: EXL Service
Job description: Company Overview and CultureEXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit .For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.The BusinessCommercial and personal lines carriers rely on EXL Survey & Risk Control as a key business partner. We offer a variety of loss control and inspection services to support our clients’ underwriting processes. EXL Risk Control is a leader in evaluating commercial businesses and their operations, making recommendations for risk improvement and documenting underwriting concerns. Our professional consultants deliver industry-leading quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition.Position OverviewAs the Assistant Vice President of Quality, you will oversee the quality assurance of client middle market survey reports through the management of the loss control quality review process. Your responsibilities will include supervising a team of quality reviewers, providing training and coaching, and conducting quality assessments of more complex survey reports. You will have 5 to 6 direct reports within your organization.The ideal candidate will be able to effectively oversee the productivity and revenue generation of the review team, handle daily operational tasks, and strive for operational excellence.In addition to managing the loss control reviewers, you will collaborate closely with various stakeholders such as clients, as well as colleagues in corporate leadership, sales, and technology.Why Apply?
- 15 days paid vacation, plus 10 paid holidays.
- Competitive pay and benefits, including paid sick leave.
- Annual Bonus
- Work from home.
- Career advancement opportunities
- Tuition Reimbursement Program
- Excellent culture and team
Pay Details:
- Pay: Competitive Salary
The Location
- This position is primarily remote with occasional travel for company and/or client meetings.
Essential Duties / Responsibilities
- Lead the Quality Control process to ensure high-quality outcomes and optimal resource utilization.
- Foster and maintain strong relationships with clients by consistently delivering exceptional service and quality.
- Continuously improve the technical proficiency of the review team.
- Serve as the authority on property protection.
- Perform thorough quality assessments on intricate property risks.
- Offer technical guidance and support to survey field personnel as required.
- Provide clear and prompt direction to field staff for rectifying work that does not meet company quality criteria.
- Achieve productivity and revenue targets.
- Collaborate with carriers and colleagues to uphold quality standards.
Skills and Qualifications:
- The ideal candidate should have a minimum of 7 years of experience in loss control within a field or technical capacity.
- Management experience is desirable but not mandatory.
- Proficient in evaluating various commercial business lines, particularly with expertise in property.
- Thorough knowledge of NFPA standards, particularly NFPA 13.
- Capable of assessing the adequacy and effectiveness of automatic sprinkler systems and water supplies.
- Strong understanding of loss estimates (EML, PML, NLE) and the ability to create them.
- Strong written and verbal communication skills, with the ability to interact effectively with individuals at all levels internally and externally.
- Exceptional organizational and problem-solving abilities.
- Previous experience in Loss Control with a broker or carrier is preferred.
- Bachelor’s degree in a related field or equivalent experience is required.
- CFPS certification is an advantage, but not mandatory.
- Mature confidence and the ability to inspire and motivate others in a fluid environment. Commitment, decisiveness, high energy and strong work ethic are essential.
EEO/Minorities/Females/Vets/DisabilitiesTo view our total rewards offered click here —Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL’s total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Expected salary:
Location: New York City, NY
Job date: Sun, 09 Jun 2024 01:50:28 GMT
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