Job title: Agent Programs, Analyst – CST- (REMOTE) Agent Programs Remote, 8 Locations Req ID: 1421 · Full-Time
Company: eXp Realty
Job description: Remote, Houston, Texas Chicago, Illinois Des Moines, Iowa Kansas City, Missouri Lincoln, Nebraska Montgomery, Alabama Oklahoma City, Oklahoma Bentonville, ArkansasReq ID: 1421 | Full-TimeRelated JobsDescriptionPosition at eXp Realty®We are one of the with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the U.S. in the Central or Eastern time zone.Who is eXp?Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!What you will do:This role is critical to the success of Agent Programs at eXp Realty. The Agent Programs Analyst will primarily support the team in the day to day operations; Agent Programs Analyst will also, in a supplementary fashion, assist in project-based work, in the department. This position will function primarily within Agent Programs, and their designated program team, but also thrive in interdepartmental communication between their teams and other teams in a solutions-oriented way. This role is able to work with staff on their team, and on other teams, to solve problems with excellent customer service. This role will be able to follow Standard Operating Procedures to maintain ultimate program efficiency and effectiveness. This role is a mix of internal processes and procedures, as well as Customer Facing interaction, communication and problem solving. This role is the first line of interaction between Customers and eXp Agent Programs Staff.Provides support to agents/customers by offering helpful information, answering questions, and responding and resolving agent concernsWill assist customers with requests/tickets by using program resources, processes and support. Able to collaborate with other eXp teams, like the Agent’s state broker team, to find amenable solutions for our customer.Ensure agent/customer satisfaction through superb written and verbal communication with the customerMaintains a professional and friendly disposition at all timesDemonstrates solid customer relationships by handling questions and concerns with speed and professionalismDisplays good judgment in identifying appropriate response and strategy to solve customer issues as quickly as possibleAbility to field tickets from customers in the form of written requests, verbal/phone calls and in-world interactions. Able to multitask in the handling of the aforementioned ticket types to best serve our customer.Punctual and focused in accomplishing daily task and projectsPlaces the customer at the center of the customer service experienceAbility to follow Standard Operating Procedures to meet Program needsAbility to identify, interpret, and communicate trends or patterns in data relevant to their daily tasks, with their leadershipAbility to collect, organize, analyze, and disseminate information to assist in optimal program functionalityIdentify and disperse tasks outside of your scope of duties and coordinate a smooth handoff to the correct departmentUnderstand and execute needed research to prepare for meetings, create reports, strategize, etc.Maintain effective communication with management and leadsSelf-Starting, Self Motivated, and displays a willingness to learn, ask questions, follow up with new training opportunities.Maintain eXp’s core values. Collaboration, community, agile, innovation, integrity, service, and fun.Education & Experience:High school diploma required 0-2 years experienceBA/BS in related field preferredExperience in the real estate industry strongly preferredWhat eXp provides:Fully remote environmentPaid Time Off401k with 4% match (immediate vesting)Robust Medical, Dental, & Vision benefitsCompany provided equipmentMonthly Technology StipendFSA & HSA with employer contributionsHealth & Wellness incentives100% Paid Parental LeaveAnd more….EEO Statement:We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.eXp World Holdings, Inc. (Nasdaq: EXPI) Copyright © eXp World Holdings, Inc. All Rights Reserved.
Expected salary:
Location: USA
Job date: Sun, 21 Jul 2024 07:11:42 GMT
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