Job title: Process Analysis and Performance Management SME
Company: AMDEX
Job description: JOB NUMBER: 1587 | LOCATION: Washington, DC / Remote CLEARANCE/ACCESS LEVEL: SecretAMDEX.ai The Art of Data ScienceWe are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data sciences and cloud solutions, application development and maintenance, program management, and health IT operations leveraging experience and trusted talent to solve the federal government’s most pressing business and technical challenges. Without you, it’s just data.AMDEX is looking for a Process Analysis and Performance Management SME in support of Cyber Security operational processes.
- Conducting service and process analysis and performance management.
- Identify inefficiencies, develop, and update key performance indicators and critical success factors, and implement performance metrics to track and measure operational performance, including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Collaborate with stakeholders to gather requirements, develop strategies, and ensure alignment with organizational goals.
- Present findings and recommendations clearly to both technical and non-technical audiences.
- Continuously monitor and evaluate processes to ensure optimal efficiency and effectiveness, fostering a culture of innovation and improvement within the organization.
Required Education, Experience, & Skills
- 10+ years demonstrated experience in conducting service and process analysis and performance management.
- Strong analytical skills, attention to detail, and the ability to design and reengineer processes that improve business operational effectiveness.
- Must be proficient in using advanced analytical tools and methodologies to assess and enhance service and process efficiency.
- Effective communication skills are essential.
- Attention to detail and a strong ability to work collaboratively with subject matter experts to gather information and ensure accuracy are essential.
This position is contingent on contract award.AMDEX Corporation offers a competitive salary package and attractive benefits package.
- Medical | Dental | Vision (Base plan employee premiums 100% company paid)
- Employer Paid Life and Disability Insurance, STD and LTD
- Employee Assistance Plan and Employee Discounts
- 11 Federal Holidays | PTO accrual with carryover
- 401(k) Plan with company match | Flexible Spending Accounts: Medical, Dependent, Transit
- Tuition Reimbursement & Training Assistance
Expected salary:
Location: USA
Job date: Wed, 28 Aug 2024 07:25:07 GMT
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