Job title: ServiceNow – Power BI – Developer – Remote
Company: Diaconia LLC
Job description: Diaconia is a leading [industry/sector] company dedicated to providing innovative IT solutions. We are seeking a highly skilled and experienced ServiceNow Expert to join our dynamic team. If you have a proven track record of upgrading ServiceNow to the Vancouver version and are passionate about driving IT service excellence, we want to hear from you.Position Description:As a ServiceNow Expert specializing in the Vancouver version upgrade, you will play a critical role in ensuring our organization’s IT service management platform remains at the forefront of efficiency and effectiveness. You will collaborate closely with cross-functional teams to lead, plan, execute, and oversee the successful upgrade of our ServiceNow instance to the Vancouver version.Key Responsibilities: * Upgrade Planning: Develop and execute a comprehensive upgrade plan for the ServiceNow instance, including assessing current system configurations, dependencies, and customizations.
- Technical Expertise: Utilize your deep expertise in ServiceNow to guide the upgrade process, ensuring minimal downtime and a seamless transition to the Vancouver version.
- Customization and Configuration: Analyze existing configurations and customizations to identify necessary adjustments or enhancements during the upgrade process. Make recommendations for optimizing workflows and processes.
- Testing and Quality Assurance: Lead testing efforts to validate the functionality and performance of the upgraded system. Identify and resolve any issues or discrepancies.
- Documentation: Maintain clear and thorough documentation of the upgrade process, including configuration changes, testing results, and user guides.
- Training and Support: Provide training and support to end-users, ensuring they can effectively navigate and utilize the upgraded ServiceNow platform.
- Collaboration: Collaborate with internal stakeholders, including IT teams and business units, to gather requirements, prioritize enhancements, and address post-upgrade issues.
Disclaimer “The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
- 5+years’ experience Software Development
- Extensive experience with ServiceNow platform, with a focus on upgrading to the Vancouver version.
- ServiceNow certification is highly desirable.
- Proven experience in planning and executing successful ServiceNow upgrades.
- Strong understanding of IT service management processes and best practices.
- Proficiency in JavaScript, HTML, and CSS for ServiceNow customization.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work effectively in a collaborative team environment.
- U.S. Citizenship required for Federal client
***U.S. CITIZENSHIP IS REQUIRED***“Preference may be given if you live in a Hubzone Area (go to to check your status) which is a United States Small Business Administration (SBA) program for small companies that operate and employ people in Historically Underutilized Business Zones (Hubzone).”Diaconia is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, protected veteran status, or any other basis prohibited by applicable law.
Expected salary: $50000 – 60000 per year
Location: Mississippi
Job date: Thu, 08 Aug 2024 22:57:52 GMT
Apply for the job now!
