Job title: Remote Customer Service Rep – Senior
Company: Axelon Services
Job description: Job Description: Location: Warwick, RI
Class training schedule and duration: Class start date set to 9/3
3 weeks of training – last day of training/nesting is 10/7.
8:00am – 5:00pmTraining will be onsite in Warwick RI, remote after training.Schedule post training:
10/8 First day workers can begin working at home
Anywhere from 8:00am to 8:00pm schedule, based on a competitive bid.Max pay rate: $20/hrRequired Experience/Skills:
– 1-2 Years call center experience required
– Must have basic computer literacy
– Preferred to have attention to detailProvide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.Responsibilities include:Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and ***;
Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***;
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to “think out of the box” to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Expected salary:
Location: Warwick, RI
Job date: Fri, 30 Aug 2024 02:53:30 GMT
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