Job title: Product Manager – Onboarding
Company: Kraken
Job description: Building the Future of CryptoOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different?Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account .As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to , , and through our products like , , and .Become a Krakenite and build the future of crypto!Proof of workThe teamThe Client Onboarding team is responsible for enhancing the client onboarding journey for individual and corporate accounts to be able to interact with all of our products and services. The team focuses on navigating country-based KYC requirements and building seamless client account verification processes.The opportunityContribute to the development and refinement of the client onboarding process for Consumer, Business, and Institutional clientsImplement solutions for enhancing the identity verification and onboarding processesWork closely with stakeholders across the organization, including Legal, Regional Operations, Compliance, and Fraud and Risk teams to ensure onboarding processes are compliant and minimize fraud riskStay abreast of changes in cryptocurrency regulations and contribute to the team’s adaptability in this dynamic environmentAssist in managing relationships with various ID verification vendors, ensuring the integration of their services is efficient and effectiveEvaluate new technologies and vendors that can improve the onboarding experience and complianceAnalyze onboarding process data to identify trends, opportunities for improvement, and effectiveness in client activation ratesIncorporate client feedback to continuously enhance the onboarding experienceSkills you should HODLMinimum 5 years of experience in product management, with at least 2 years in a role directly related to client onboarding or identity verificationFamiliarity with global cryptocurrency regulations and compliance standardsExperience in managing third-party vendor relationships, particularly in identity verificationProven track record of contributing to process improvements in a team settingStrong analytical skills, with the ability to interpret data and make informed decisionsBachelor’s degree in Business, Finance, Technology, or related field. Master’s degree or relevant certifications (e.g., PMP, CIPM) is a plus#LI-Remote #LI-AM1 #USCANUKEUThis job is accepting ongoing applications and there is no application deadline.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Stay in the know
Expected salary:
Location: USA
Job date: Wed, 21 Aug 2024 22:24:13 GMT
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