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Computer Software Support Specialist | Computer Service Professionals Inc

Job title: Computer Software Support Specialist

Company: Computer Service Professionals Inc

Job description: Computer Software Support SpecialistResponsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. Great team environment. Senior level, banking and technical preferred.

  • Participate as a member of the help desk, working directly with remote customers on software support issues.
  • Investigate, gather information, and resolve issues for customers.
  • Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
  • Always maintain privacy of customer information and data security.
  • Configure, install, train, and document products and services delivered to customers.
  • Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
  • Update help desk knowledgebase and user documentation as needed.
  • Travel to bank sites for installations and training.
  • Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
  • Maintain a positive, professional attitude toward customers and co-workers.
  • Inform key management personnel of any customer or project concerns.
  • Be a team player and assist in roles where you are needed.
  • Self-motivation, initiative, and problem solving skills are crucial to excel.
  • Dependability and accountability to ensure tasks and projects are completed timely and accurately.
  • Ability to express ideas clearly in both written and oral communications.
  • Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
  • Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.

We reward our employees with first rate compensation and benefits package that includes:

  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Free Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401 (k) company-match savings plan

SEND RESUME TO:Or Mail To:(CSPI) Computer Service Professionals, Inc.Attention: Human Resources805 W. Stadium Blvd.Jefferson City, MO 65109

Expected salary: $51507 – 68676 per year

Location: Jefferson City, MO

Job date: Sun, 22 Sep 2024 22:53:58 GMT

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