(Remote) Temporary Professional Technologist – Student Financial Services | West Virginia University

Job title: (Remote) Temporary Professional Technologist – Student Financial Services

Company: West Virginia University

Job description: West Virginia University Division of Student Financial Services is currently accepting applications for a (Remote) Temporary Professional Technologist.About the OpportunityProvides training and support for the design, development and deployment of complex information technology projects critical to the advancement of the University’s mission to recruit, admit, and matriculate a high-quality student population.What you’ll do:

Provide training and support for operational and developmental work within the Strategic Operations unit.
Serve as a technical expert and train others for the ARGOS platform for Student Financial Services

Research solutions and develop and maintain customizations within the ARGOS platform to best support SFS functionality and usage
Ensure reliability, security, and stability of the platform
Maintain the data blocks of the platform, update as needed, and evaluate the need for and generate new data blocks to support SFS
Evaluate and test platform updates to understand upcoming/new changes and features.
Provide reports and train others for using ARGOS and/or SQL Developer

Create both ad hoc and standardized reports and queries to assist staff and provide senior leadership with data for strategic planning and analysis
Gather reporting requirements and design end-user reports
Be proactive in identifying data irregularities – alerting impacted parties and working with them to resolve and prevent said irregularities
Improve effectiveness and efficiency for Student Financial Services processes

Recommend new technology and use of existing technology to best achieve SFS goals
Create or automate processes to improve efficiency
Maintain processes and review regularly for effectiveness, impact, and potential improvement
Work with units within SFS to improve the effectiveness and efficiency of their processes using the technological resources available
Respond to unique technical processing issues/concerns brought forth by both end users and other technical staff, with solutions to their specific needs
Serve as a technical expert and train others on developing, maintaining, and improving communications cohorts and sending through ARGOS, STARApps, and other platforms utilized by SFS
Assist and train others on the following Revenue Management tasks

Monitor, modify, and control systems necessary to provide the financial data required for accurately recording student receipt and disbursement activity in the University and State accounting systems
Monitor and record billing and payment data throughout the year
How to identify students who owe a balance to the institution, then generate and send billing and billing reminder notifications to the correct cohorts
Manage systems to monitor and analyze delinquent accounts and collections
Assist and train others on general Strategic Operations tasks

Troubleshoot system errors and serve as a technical liaison with internal users and vendors as needed
Plan, prepare, and present instructional manuals and/or training for users as needed
Prepare both technical and business flow documentation
Be equally able to work independently or as part of a team
Support WVU’s confidentiality and security policies and ensure application and compliance as well as FERPA guidelines
Work toward the attainment of WVU’s strategic goals by sharing knowledge and ideas, and initiating solutions to fulfill opportunities for improvement in organizational processes or procedures
Perform other duties that may be assigned by SFS management

Length of Assignment: Approximately 8.5 MonthsQualifications

Bachelor’s degree required in computer science, computer engineering, information systems, or related field or equivalent work experience.
Six (6) months of experience with SQL select statements
A minimum of three (3) years of experience in the following:

Experience with an integrated information system
Experience with Excel
Proven ability to analyze data
Proven ability to learn and apply new technology
Any equivalent combination of related education and/or experience will be considered.
All qualifications must be met by the time of employment.

Knowledge, Skills, and Abilities

Demonstrated working knowledge and ability to operate a PC and understand and utilize basic business software.
Knowledge of standard office procedures and operations.
Ability to understand relational databases and data entity relationships.
Ability, with training, to learn and understand and creation of SQL script to perform business functions.
Experience with an enterprise reporting /business intelligence tool.
Ability to understand reporting tools and create detailed reports.
Experience with the support of a mission-critical software system.
Familiarity with HTML and data driven web applications.
Ability to learn and understand complex systems.
Ability, with training, to use SQL to create population selections and maintain tracking, budgeting and packaging rules.
Ability to work independently and demonstrate initiative.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Ability to create and implement test plans and properly interpret test results.
Ability to transform user requirements into a technical solution.
Capable of researching information to properly utilize new and updated system functionality.
Strong interpersonal and communication skills (both written and oral).
Exceptional attention to detail and ability to interpret data.
Excellent customer service skills.
Ability to rapidly acquire knowledge and understanding of new business applications.
Demonstrated skills in areas related to service, curiosity, respect, accountability and appreciation

Preferred Qualifications

Student financial aid or student accounts (bursar) at a post-secondary institution
Familiarity with ARGOS reporting tool
Proficiency of Ellucian’s Banner Student Information System
Experience in the following systems: