Job title: Clinical Service Desk (Exp in Radiology) – Remote
Company: Smart TechLink Solutions
Job description: Hi,Hope you are doing well.Please review the job description and if you are interested. Please do share your updated resume.Role – Clinical Service DeskLocation – RemoteRotational Shift. from 6:30am EST to 11:30pm ESTExp in Radiology is mustWe need service desk experience in healthcare. In client account a clinical service desk resource provides support for clinical applications for the client staff and a primary contact for the Radiologists and VIPs that require enhanced and immediate resolution to continue with patient care services. These resources take calls and work on tickets too.In scope –Provides support for clinical applications for the USRS staff and a primary contact for the Radiologists and VIPs that require enhanced and immediate resolution to continue with patient care services.Clinical Service Desk Coverage from 6:30am EST to 11:30pm EST from USResponsibilitiesCSD ResourceMonitor the CSD queue. For eg: follow up on the open tickets, their resolution etcServe as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requestsDocument interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes.Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approachManage client interactions efficiently following established protocols, utilizing the hospital’s knowledge base for relevant solutions.Prioritize the incident based on the incident log and customers.Provide on-call support for all clinical service requests like password reset, account unlock etc.Clarification on the application trainingIdentifying the issue; routing the tickets to the respective assignment groupsFor the VIP customers; if L1 team is unable to the resolve the issue then they will patch the L2 engineers on the callThanks & RegardsAlamgir Ansari | Technical Recruiteralamgir.a@smarttechlink.com |LinkedIn:Smart TechLink Solutions Inc. firmly opposes e-mail “spamming”. This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. We apologize to those who do not wish to receive this e-mail and to those who have accidentally received it again. Please reply with REMOVE in the subject listing, with all aliases email addresses that you would want to be removed, and any inconvenience caused is highly regretted. Please then delete the original message (including any attachments) in its entirety. We appreciate your patience and cooperation.
Expected salary:
Location: USA
Job date: Sat, 07 Sep 2024 22:45:10 GMT
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