Job title: Health Plan Interpreter – Mandarin or Cantonese (Full Remote)
Company: Morgan Stephens
Job description: Job Title: Chinese Language Interpreter for Health Plan Call Center (Remote)Ideal Candidate: A candidate that has worked in healthcare is required. Must live in New York. Possible candidates are medical insurance call center, Medical Assistants, or Customer Service Reps within healthcare.Pay: $24.00 per hour. Benefits offered.Job Description:We are seeking a dedicated and bilingual Chinese Language Interpreter (Mandarin and Cantonese) for a health plan call center. This position is 100% remote, with a preference for candidates residing in one of the five boroughs: Brooklyn, Manhattan, Queens, Bronx, or Staten Island. This is a temp-to-perm position, offering an excellent opportunity for growth and stability within our team.Schedule:
- 8:30 am – 5:00 pm EST, Monday – Friday
Primary Responsibilities:
- Conduct outbound and inbound calls to health plan members.
- Track and report members’ health conditions to Case Managers on a monthly basis.
- Assist members in staying safe and happy within their communities.
- Upload documents and assist Case Managers with necessary tasks.
Key Responsibilities:
- Receive inbound calls from the queue for 2 hours per day.
- Make 300 outbound calls per month.
- Attempt 35-40 calls per day with a goal of completing 15-18 calls per day.
Required Skills:
- Excellent communication skills.
- Basic computer skills.
- Professionalism and experience in speaking with the elderly population.
- Fluency in Mandarin and Cantonese.
- Researching and good speed typing skills.
- Good listening skills with empathy.
- Ability to follow directions, be self-motivated, and complete projects and tasks by due dates.
Qualifications:
- At least 1 year of relevant experience.
- High school diploma or equivalent.
- Professional fluency in Chinese (Mandarin and Cantonese).
Preferred Qualifications:
- Experience working in a healthcare or call center environment.
- Familiarity with health plan services and member support.
Expected salary: $24 per hour
Location: The Bronx, NY
Job date: Sun, 07 Jul 2024 02:23:10 GMT
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