Job title: HR Specialist I
Company: Artech Information Systems
Job description: Resuming Sourcing on ABBVJP00026705 due to offer being declined
Please do not submit candidates considered on the above posting for this posting as all have been reviewed and/or interviewed and not being considered.Be sure they are strong interpersonal, collaborate and team building spirits as this is what the team looks for overall in addition to the skill sets listed below.Description:Pre-Intake Call Questionnaire
1. Position Title: HR Specialist I
2. Number of Positions Needed: 2
3. Length of Contract: 6 months
4. Location/Site: AP34 – LL
5. Remote, 100% Onsite, or Hybrid Onsite Schedule: Minimum 3 days in office
6. Max Bill Rate: ***
*** What are the top 3-5 skills, experience or education required for this position:
1. Detail oriented
2. Ability to multitask
3. Empathetic; great customer service skills
4. Experience with case management / taking back to back calls
5. 1+ year experience in HRDaily Work Schedule: 930am – 6pm Mon-FriNOTE: Spanish/French Canadian speaking skills a plus, for supporting PR and Canada; highly desirable, but this is NOT a hard requirement.Job Description
HRConnect is the name for our centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs.
This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities:
– Answers general questions and redirects misplaced calls
– Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
– Guides HR Employee Self-Service and Manager Self-Service transactions
– Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
– Inputs data into Workday to transact on customer requests
– Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
-Documents all employee inquiries, issues, and transactions in case management tools as required
-Participates in continuous improvement workshops and projects as requested
-Participates in ad hoc projects as requiredQualifications
Qualification Requirements:
-High School Diploma or GED Equivalent.
-1+ years experience within Human Resources.
-1+ years experience in customer service.
Preferred qualifications:
-Strong customer service and interpersonal skills
-Familiar with HR service and processes as well as HRIS tools and systems
-Able to navigate computerized data entry systems and other relevant applications
-Able to follow standard procedures and processes
-Able to escalate issues timely to the right group
-Ability to handle confidential and sensitive information
Expected salary:
Location: North Chicago, IL
Job date: Tue, 20 Aug 2024 22:48:13 GMT
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