Job title: IT Support Specialist (Contract / Remote)
Company: ISSI Tech Pros
Job description: This is a fully remote contract role.Please no 3rd parties or C2C
Must be a US Permanent Resident or Citizen – we are unable to sponsor at this time.Role Summary: Manage and resolve incoming technical support requests through various channels, including on-site visits, email, phone, or an online portal.Primary Accountabilities:
- Schedule and conduct on-site visits to clients’ locations for setup and troubleshooting of equipment.
- Assist users with all technology-related additions, modifications, or relocations.
- Configure, install, and maintain desktop software and hardware for IT users, including current versions of Windows, macOS, and Microsoft Office products.
- Remotely diagnose and resolve issues related to personal computers and Macs.
- Troubleshoot general network infrastructure problems, such as networking devices, printers, PC/server hardware, etc.
- Escalate complex server-related issues to higher-level support teams.
- Stay updated and apply proven and emerging technologies (cloud computing, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.).
- Document solutions to problems and develop user guidelines.
- Perform other duties as assigned.
Required Skills and Experience:
- College degree preferred.
- Ability to handle multiple tasks and priorities simultaneously.
- Capable of planning, scheduling, and effectively communicating with staff and clients.
- Customer service-oriented attitude.
- Attention to detail.
- Strong interpersonal, communication, and team collaboration skills.
- Excellent documentation skills.
- Exceptional oral and written communication abilities.
- Basic knowledge of computer hardware, software, and equipment.
- Self-motivated and problem-solving mindset.
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The hourly rate for this position is $18.00 – $28.00 depending on experience.FOR MORE INFORMATION, CONTACT Kevin Sabine @ 315-449-1838 ext. 220 OR ksabine@issitechpros.comCompTIA Certifications Desired
Expected salary: $18 – 28 per hour
Location: Syracuse, NY
Job date: Fri, 26 Jul 2024 22:42:08 GMT
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