Job title: IVR Developer ::::: Anywhere in US East (100% Remote)
Company: SysMind
Job description: Position: IVR DeveloperLocation: Anywhere in US East (100% Remote)Duration: 12+ MonthsMust Have Skills:6+ years of experience in End to End Contact Center and should have strong experience in Genesys Cloud.Must have experience in Genesys cloud IVR development Enhancements End to End Testing and Implementation.Must have experience in Genesys Cloud IVR Development with API integrations with Backend systems.Job Description:In the role of Sr. Genesys Cloud IVR Developer, Candidate will interface with key stakeholders to gain in depth understanding and apply your proficiency across different stages of the Software Development Life Cycle.Candidate will play an important role of a Senior Developer responsible for Genesys Cloud IVR development/Enhancements and provide consulting for Genesys cloud IVR and Backend Integrations, Salesforce and Service now integrations, Google CCAI, Chatbot, WFM, Reporting etc.Candidate will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Preferred:· Must have experience in Requirements Gathering/Consulting for Genesys Cloud IVR, WFM ,Reporting.· Experience in Saleforce/Service now integrations with Genesys Cloud.· Experience in Genesys Cloud Chatbot, Chat, SMS development.· Ability to design complex speech based IVR call flows with multiple backend integrations.· Having GDF/GCAI experience with Genesys Cloud/Salesforce integration is a plus.· Experience in JIRA and Devops tools.· Awareness/Experience in micro-services development is a plus.Best Regards,Mohd HumzaTechnical Recruiter| SYSMIND, LLCPhone: 609-897-9670 * 2193Email:Website:Address: 38 Washington Road, Princeton Junction, NJ 08550
Expected salary:
Location: Charlotte, NC
Job date: Thu, 24 Oct 2024 22:36:28 GMT
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