Job title: Senior Remote Care Product Engineer
Company: Abbott
Job description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the
student debt program and education benefit – an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The OpportunityThis Senior Remote Care Product Engineer position works out of our Sylmar, CA location in the Cardiac Rhythm Management Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.What You’ll Work OnThe Sr.Remote Care Product Engineer will provide advanced technical support and troubleshooting for our medical device products. This role requires a deep understanding of our technology, excellent problem-solving skills, and the ability to manage complex projects. The ideal candidate will have at least 10 years of experience in technical support and project management.
- Provide advanced technical support to resolve complex issues related to our medical device products.
- Act as functional manager for junior team members, evaluate performance and related HR functions.
- Collaborate with Tier One support to escalate and resolve customer issues efficiently.
- Conduct thorough diagnostics and troubleshooting to identify root causes of technical problems.
- Manage and prioritize multiple support tickets and projects simultaneously.
- Develop and maintain detailed documentation of support processes and solutions.
- Work closely with the engineering and product development teams to provide feedback and improve product performance.
- Lead and participate in cross-functional projects to enhance customer support and product quality.
- Train and mentor other support staff to improve overall team performance.
- Ensure compliance with industry regulations and company policies.
Required Qualifications
- Bachelor’s degree in Biomedical engineering (BME) or a related field plus
- a minimum of 8 years of experience in a related role.
Preferred Qualifications
- 8-10 yrs. experience in technical support, preferably in the medical device industry.
- Proven project management experience with a track record of successfully managing complex projects.
- Strong technical knowledge of medical devices and related software.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using support ticketing systems and diagnostic tools.
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews.The base pay for this position is $109,300.00 – $218,500.00In specific locations, the pay range may vary from the range posted.JOB FAMILY: Support ServicesDIVISION: CRM Cardiac Rhythm ManagementLOCATION: United States
Sylmar : 15900 Valley View CourtADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 10 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link – English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link – Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Expected salary:
Location: Sylmar, CA
Job date: Wed, 02 Oct 2024 03:28:26 GMT
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