Job title: Service Desk & Field Services Engineer (Onsite)
Company: Cognizant
Job description: We are Cognizant Artificial IntelligenceDigital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them.With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks.*You must be legally authorized to work in the United States without the need of employer sponsorship, now or at any time in the future *Job Title: Service Desk & Field Services Engineer (Onsite)Job Summary
- Looking for a Service Desk that Troubleshoots and resolves hardware software and application issues installs and configures software and provides technical support and training.
- They may also maintain and repair hardware and provide account management for password resets and lockouts.
- IT help desk technicians should be tech savvy have strong communication skills and be passionate about customer service and problem solving. They may also guide clients through corrective steps.
Required SkillsTechnical Skills: Desktop Support.Technical Skills: ITIL.Roles/Responsibilities
- Triaging IT-related questions This involves assessing the severity of a user’s issue and directing them to the most appropriate resource either self-service options internal knowledge base articles or a more specialized technician.
- Builds a knowledge base of IT practices Documenting solutions and best practices in a central location is vital for both new IT staff and for providing users with self-service options.
- Drive to offsite facilities to triage issues In some cases problems may require someone to be physically present to diagnose and fix the issue. This could be for server issues at a remote location or specific hardware problems.
Job LocationPrimary: FortMyersBeach-FL USASalary and Other Compensation:The annual salary for this position is between $63,500 – $74,500 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.#LI-GH1 #CB #Ind123
Expected salary: $63500 – 74500 per year
Location: Florida
Job date: Sat, 24 Aug 2024 22:48:49 GMT
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