Job title: Service Technician
Company: Groundworks
Job description: Mount Valley Foundation Services, A Groundworks Company, is seeking talented Service Technician to join their team in the Columbia SC area!The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.Why you should join our Service TeamBase Pay + Commission with NO CAP on earningsAverage annual earnings $120,000Company Vehicle and Gas Card providedFull-time non-seasonal workPre-qualified, high-quality appointments, no cold-calling required!Advanced leadership training opportunities from a promote from within led cultureBenefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periodsEquity in North America’s Leading Foundation Repair and Water Management CompanyJob ResponsibilitiesExecute appointments scheduled with customersTravel to customers’ home based on assigned appointmentsBuild long-term relationships with customers and professionally represent the companyRecommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and proceduresPerform annual customer maintenance visits, examining work previously completedPerform reactive service appointments, diagnose, and fix any issuesInstall additional products purchased by the customer as necessaryAdhere to safety regulations and procedures when carrying out responsibilitiesExamine solutions installed by the company and determine potential warranty or non-warranty workCommunicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as requiredOther duties as assignedQualifications1 or more years of proven sales experience preferred but not requiredConstruction/Home Improvement experience preferredProven customer relations experience preferredHigh school diploma or GED or equivalent experienceA valid, non-restrictive Driver’s License is requiredRequirementsFull-timeRemote & Onsite: Reporting into and working remotely of Branch locationServicing area within territoryGroundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we’re building something that just can’t be replicated. And we’re on a mission to change an industry like never before!We’re unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We’re proud to be the Groundworks Tribe!Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.When you choose Groundworks, you’ll join thousands of Tribemates who are making history.SCHEDULE “A”Groundworks
JOB DESCRIPTIONService Technician
- Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based
on your availability.
- Travel to a customer’s home on a pre-set appointment using a company vehicle.
- Build long-term relationships with customers and professionally represent Groundworks.
- Recommends additional products and services to enhance or improve original installation or remedy a
potential issue, by following the sales process.
- Perform yearly maintenance visits, examining work previously completed.
- Perform reactive service appointments, diagnose, and fix any issues.
- Install the additional products purchased by the customer as necessary.
- Adhere to safety/health regulations and procedures when carrying out construction operations.
- Examines work done by the company and determines potential warranty or non-warranty work.
- Communicate the status of each job (completions and complications) and submit all necessary
documentation to the Service Manager.
- You may be required to assume other tasks or responsibilities not detailed on this list which may be
requested from time to time at the Company’s discretion.
Expected salary:
Location: Columbia, SC
Job date: Wed, 05 Feb 2025 07:27:59 GMT
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