Job title: ($16-$17/hr) Customer Experience Specialist
Company: Express Employment Professionals
Job description: ShareTop JobLocated in Ocala, FLSalary: $16-$17/hrCustomer Experience Specialist – CSRPosition: NOT REMOTE – You would be training/working in-office.Pay rate: $16.00-$17.00/hrSchedule: Monday-Friday (40 hours / week)
Must be available between 8:00am-9:00pmRequirements:
- 1 year or more experience in a call center settings OR some type of mortgage industry and/or financial service experience OR recent graduate with a high GPA.
- Must be computer savvy and able to learn new software easy. Technologically inclined.
- Must be available to work anytime M-F 9am-7pm as the schedule can be anytime during those hours.
****If you recently graduated High School and have a high GPA OR an IB High School degree will have all experience requirements waived.****Local Mortgage company looking for a CSR – Customer Experience Specialists for the Servicing division along with general servicing duties. This includes communication with their borrowers, loan officers, affiliated brokers, real-estate agents and any other business relationship parties. Customer relations in a call center environment along with office administrative/clerical duties. Company is looking for someone with a positive attitude that enjoys inbound call center environments. You MUST have at least 1 full year in a call center environment to apply for this position. If you feel like you would be a good fit, please send your emailed resume to Devin at Devin.Sias@Exprespsros.com.Job Duties:
- Exceed all daily, weekly, and monthly call performance targets/metrics as set forth.
- Inbound calls along with outbound welcome and payment reminder calls.
- Answer all borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations.
- Accurately responds and educated borrowers on inbound service inquiries.
- Identify borrower’s request/inquiry through effective listening skills.
- Maintains borrower records and updates customer account information
- Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments.
- Administrative duties assigned.
Software Skills:
- Microsoft Office – Outlook, Word, Excel, and PowerPoint
- Must be someone who is computer savvy and picks up software quickly
APPLY TODAY! We’ll contact you within 24 hours Mon-Fri guaranteed!Applications can be completed at www.expresspros.com/ocala or by downloading our ExpressJobs app!
(Call 352-867-8055 if you have further questions or to confirm we received your application)
No Fees | One Application, Hundreds of Companies | 560,000 People Employed | Medical and PTO Benefits!Express Office: Ocala1005 Southwest 10th StreetOcala, FL 34471
Expected salary: $16 – 17 per hour
Location: Ocala, FL
Job date: Tue, 09 Jul 2024 22:26:02 GMT
Apply for the job now!
