Job title: Application Analyst-Client Support-Horizons-Not Remote
Company: Hutchinson Regional Medical Center
Job description: The Application Analyst/Client Support will work cooperatively as part of the Information Technology team by assisting in the management and support of the installation, documentation, and upgrades of applications used by Horizons Mental Health Center. Find resolution of issues reported by individuals in the organization. Evaluate workflows and ways to utilize the system to increase staff productivity.
Conduct testing, locate potential problems, and solve them in an efficient manner.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard of privacy is required.ESSENTIAL FUNCTIONS:
- Maintain master document outlining functionality within the electronic health record.
- Answers requests for assistance promptly, courteously, and professionally to provide superior levels of customer service while gathering the necessary information to determine the resolution process.
- Resolves issues, prioritizes incoming requests, and appropriately works or assigns support tickets.
- Research existing, initiate new, and/or update documentation.
- Testing of documents and workflows.
- Help staff troubleshoot issues to resolve problems.
- Assists with providing training to staff as needed.
- Manage software applications used by the agency in order to meet staff and consumer needs.
- Performs other duties as assigned.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- In-depth, hands-on knowledge of and experience with various enterprise and desktop applications.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Must have excellent communication, both written and verbal, and interpersonal skills.
- Able to develop and interpret technical documentation for training and end user procedures.
- Knowledge of trends in technology relating to software applications.
- Experience with building and maintaining databases for query and problem tracking.
- Highly self-motivated and directed.
- Ability to absorb new ideas and concepts quickly.
- Good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Very strong customer service orientation.
- Good organization skills.
REQUIRED BEHAVIORAL SKILLS:
- Integrity:
A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
- Compassion:
A personal presence which is characterized by a sense of caring that is reflected in a high level of empathyand customer service with all that we come in contact.Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
- Accountability:
Demonstrated track record of ownership of situations, projects and issues.Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
- Respect:
Demonstrated ability to collaborate with a diverse population.Treat all internal and external customers with a positive, proactive service orientation.
- Excellence:
Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.Proven ability to think strategically but also must be able to lead day-to-day tactical processes.Demonstrated ability to manage and provide coaching and leadership on complex projects.Must be able to lead and/or facilitate process improvement.MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Bachelor’s Degree in the field of computer science, information systems or 3 years equivalent work experience.
PREFERRED EDUCATION AND EXPERIENCE:
- 3 years of experience in information systems or computer science.
- Experience in mental health related field preferred but not required.
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.
Expected salary:
Location: Reno County, KS
Job date: Sat, 02 Nov 2024 05:27:24 GMT
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