Job title: AWS Connect Developer (100% Remote) Visa: USC or GC
Company: Stellent IT
Job description: AWS Connect Developer (100% Remote)Visa: USC or GCMode of Interview: Phone + SkypeJob Description:Position Description:Design, develop, and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations needed to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for the latest updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review, and document requirements.
Design and develop solutions within the ServiceNow environment.Basic Qualifications: * Masters + 10 years of experience OR Bachelors + 12 years of experience OR 18+ years of related experience in lieu of a degree
- 7 years of experience working with large enterprise framework
- 7 years of firsthand experience working with AWS Cloud platform
- 3 years of firsthand experience collaborating with Amazon Connect
- 3 years of experience using Node.js, Python, or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
Required Skills:
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience in building reports and dashboards, preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
Desired Skills:
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment.
- Exceptional understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience
- Initiative-taker, initiative-taking individual who adapts to a dynamic work environment.
- Strong diligence with an ability to run effectively across multiple priorities.
Shivam KumarIT Technical RecruiterStellent IT Phone: 201-503-2666Email: shivam
Gtalk: shivam om
Expected salary:
Location: USA
Job date: Tue, 13 Aug 2024 22:41:58 GMT
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