Job title: Customer Care Representative ($17/hr )
Company: Terminix
Job description: Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet.”CLASSES BEGIN JANUARY 26TH, 2025!Position Overview:Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home!This is a remote job opportunity, so you’ll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine.Application and Interview ExpectationsStep 1: Online application, including resume/CVStep 2: Online assessments and Video Interview with Talent Acquisition teamStep 3: Offer and on-boardingWhat do our Customer Care Representatives do?This position is responsible for handling incoming and outgoing customer interactions across multiple communication platforms to address customer needs and ensure retention. Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.Responsibilities include, but are not limited to;Handles customer correspondence for service, scheduling, and billing inquiriesOffers creative Home Inspection leads to qualifying customersCultivates and maintains on-going customer relationshipsUses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshootingCommunicates with branch personnel to resolve service and scheduling issuesInitiates outbound customer service calls for various campaignsHandles incoming calls from technicians to provide supportWhat do you need?High School Diploma or GED1-2 years of customer service experience preferredBasic knowledge of Google Suite and Microsoft WindowsAbility to type 25 wpm preferredGood verbal, written, and interpersonal communication skillsMust be able to meet the standard KPI required metricsAbility to maintain professional communication and remain efficient in a fast-paced environmentGood problem-solving skillsAbility to work flexible schedule, including weekends and holidaysMust be dependable and consistently punctual for all scheduled shiftsA private home office/workspace suitable for working remotely during scheduled shiftBroadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cableChild / dependent care as necessary during the hours of scheduled shiftWhy Choose Us?A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.Below you’ll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.Click to read more about our Total Rewards Program which includes:Professional and Personal GrowthMultiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health and WellnessHealth benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Savings and Retirement401(k) retirement plan with company-matching contributionsWork-Life BalanceVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityWe are looking for individuals who want to make a difference where our customers live and work. Is that you?This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click to review your privacy rights.By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
Expected salary: $17 per hour
Location: USA
Job date: Sat, 26 Oct 2024 04:19:39 GMT
Apply for the job now!
