Job title: Customer Service Support Representative (Remote)
Company: Labcorp
Job description: Job DescriptionInvitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!Customer Service RepresentativeThis individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.Responsibilities:Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)Identify issues and suggest potential improvements.Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customersMaintain an assigned schedule and be flexible with daily schedules when business needs changeEffectively communicate, resolve, and document billing related inquiriesParticipate in projects that extend beyond your day to day to stretch you to think outside the boxHours 8am to 5pm PSTQualifications:Minimum High School diploma or equivalent requiredMinimum 1+ year customer service experience requiredPrevious healthcare/call center experience strongly preferredRCM experience preferredAbility to work remoteAbility to work independently and commit to a structure environmentExperience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)Bilingual a plusRemote Work:Must have high level Internet speed (50 mbps) connectivityDedicated work from home spaceAbility to manage time and tasks independently while maintaining productivityMust meet weekly and monthly production goalsEffective communication skillsAlpha-Numeric Data Entry proficiency10 key experienceWhat you bring:Exceptional attention to detail and organizational abilitiesOutstanding customer service/phone communication skills and ability to complete a high volume of callsHave high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyondEnjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environmentApplication Window closes: 10-21-24Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)Hours: 8am – 5pm PSTBenefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please .Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our or contact us atFor more information about how we collect and store your personal data, please see our .
Expected salary: $15 – 18 per hour
Location: Burlington, NC
Job date: Sat, 19 Oct 2024 22:09:09 GMT
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