Job title: CX Training Coordinator
Company: JELD-WEN
Job description: JELD-WEN is currently seeking a CX Training Coordinator to join our growing team.The OpportunityThe CX (Customer Experience) Training Coordinator is responsible for developing unique training courses and programs for employees using a blend of e-Learning, on-the-job activities, coaching, and mentoring that address specific business needs.This is a remote position. You may be based out of any location.What You Will Do
- Conduct needs analysis with leadership and determine the training solution.
- Work with leadership to create individualized curriculum and group training programs to facilitate strategic training based on the organization’s goals.
- Work with the Training Manager to review and audit/self-assess the organization’s performance (KPIs) to ensure training is meeting business needs and improving performance.
- Provide train-the-trainer learning to the trainers where applicable.
- Compile the feedback received to incorporate any potential updates into the training content and curriculum for future training activities as part of the content freshness process.
- Design and develop content using applications such as Articulate 360, PowerPoint, and Word.
- Curate content from third-party sources such as OpenSesame.
- Effectively communicate with team members and management.
- Secure all resources and any organization needed to support training classes.
- Work with leadership to plan impactful CX events and training.
- Market company training opportunities to employees and supply information on benefits to encourage participation.
- Lead initiatives that support a continuous learning and quality culture with CX.
Who You Are
- BS degree preferred OR minimum of HS Diploma.
- Prior experience successfully training, mentoring, and coaching others a plus.
How You Stand Out
- Exceptional writing and communication skills. Advanced grammar, spelling, and proofreading skills.
- A high degree of organization, time management, and diligence.
- Ability to solve problems on the fly and initiative-taker mentality with a high degree of follow-through; can own and take tasks through to completion with minimal supervision.
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Strong content creation skills using tools such as Articulate 360, PowerPoint, and Canva.
- Good public speaking skills.
- Project management.
About JELD-WEN Holding, Inc.JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit or follow .JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.What We OfferInvesting in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.Expected pay for this role is between $48,500.00 to $80,800.00 per year and is based on experience and qualifications.JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Expected salary: $48500 – 80800 per year
Location: Iowa
Job date: Wed, 11 Sep 2024 23:58:34 GMT
Apply for the job now!
