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CyberEdge Business Operations Manager (Full-time Remote) | CyberEdge Group

Job title: CyberEdge Business Operations Manager (Full-time Remote)

Company: CyberEdge Group

Job description: About CyberEdge GroupFounded in 2012, CyberEdge Group is an award-winning marketing and research consulting firm serving cybersecurity vendors and service providers. Our 250+ clients are the “who’s who” of their respective industries, including Palo Alto Networks, SentinelOne, Check Point, SonicWall, Tenable, CyberArk, Recorded Future, and more.CyberEdge contracts with 50+ consultants and partners around the country to provide a variety of client services in five key areas:

  • Lead generation
  • Content creation
  • Custom research
  • Publishing
  • Staff augmentation

DescriptionCyberEdge is currently recruiting a full-time Business Operations Manager reporting directly to CyberEdge’s CEO. This person will be responsible for all back-office operations and ensure that all customer-facing engagements with CyberEdge contractors run smoothly. The following is a list of ongoing tasks by job function:Customer & Contractor Satisfaction

  • Ensure customers and contractors are satisfied with all customer-facing engagements.
  • Attempt to resolve issues / roadblocks within customer engagements, as needed.
  • Proactively check in with customers once per month regarding their satisfaction with ongoing projects, lead-generation campaigns, and weekly marketing retainers.
  • Proactively gauge customer satisfaction and contractor satisfaction following the completion of all customer engagements.
  • Ensure project-based contractors submit weekly status update emails every Friday. Ensure retainer-based contractors submit monthly status update emails on the last Friday of each month.

Sales & Marketing Support

  • Participate in weekly staff calls with CEO and sales directors.
  • Generate quarterly sales bookings metrics reports in Microsoft Excel.
  • Plan for and attend the CyberMarketingCon conference each December hosted by the Cybersecurity Marketing Society.
  • Plan dinners and fun events associated with annual company holiday weekends to precede CyberMarketingCon each December. All who attend are encouraged to invite a guest at CyberEdge’s expense.
  • Submit monthly and ad hoc website update requests to CyberEdge’s webmaster, including portfolio updates, news updates, conference updates, and more.

Accounting

  • Log all invoice submissions to a Google sheet on a daily basis.
  • Ensure all vendor and contractor invoices are paid on time.
  • Ensure client purchase orders (POs) are provided following execution of client statements of work (SOWs).
  • Create and submit customer invoices.
  • Notify customers of past-due invoices.
  • Provide signed IRS W-9 forms and payment instructions to new customers.

Human Resources & Recruiting

  • Manage our ApplicantPro applicant tracking system for recruiting contractors and employees. Ensure active job postings are depicted on the Careers page of the CyberEdge website.
  • Log qualified applicants to Google sheets for review by CyberEdge’s CEO. Screen applicants approved to be interviewed by the CEO.
  • Onboard new contractors and employees, including conducting background checks, obtaining bank details for payments, obtaining signed IRS W-9 or W-4 forms, and creating new CyberEdge email accounts in Office 365.

Marketing Bank Accounts Administration

  • Create Google sheets for customers that deposit funds into their Marketing Bank Accounts to be allocated to new marketing initiatives over a six-month span.
  • Update Marketing Bank Account Google sheets as projects are completed.
  • Notify customers when their Marketing Bank Account balances run low (i.e., <20% remaining).
  • Send emails to Marketing Bank Account holders on the first business day of each month to remind them of their balances and balance expiration dates.

QuickBase Administration

  • Maintain the “CyberEdge Central” application based on the QuickBase platform to depict all customers, contractors, and customer engagements.
  • Add new projects, retainers, and Marketing Bank Accounts upon execution of customer SOWs.
  • Evaluate the status of each customer engagement every Friday and assign an appropriate status color coding (i.e., green, yellow, red).
  • Suggest enhancements to the CyberEdge Central application to improve efficiency.

Education, Skills, & Experience

  • Minimum of five years of business operations experience, including accounting and human resources functions
  • S. or B.A. undergraduate degree
  • Strong verbal and written communications skills
  • Excellent organization skills and attention to detail
  • Knowledge of Microsoft Word, Microsoft Excel, and Google Sheets
  • Experience using accounting software (QuickBooks Online experience a plus)
  • Experience using customer relationship management (CRM) and marketing automation software (HubSpot Sales Hub and Marketing Hub experience a plus)
  • Experience using an applicant tracking system (Applicant Pro experience a plus)
  • Ability to effectively prioritize multiple tasks
  • Ability to perform job responsibilities with little management oversight
  • Available home office space, cell phone, Internet access, and office supplies

CyberEdge Group is an equal opportunity employer.Job Posted by ApplicantPro

Expected salary: $80000 – 90000 per year

Location: Fort Lauderdale, FL

Job date: Fri, 25 Oct 2024 22:27:55 GMT

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