Director, Leave Solutions Delivery Optimization | Alight

Job title: Director, Leave Solutions Delivery Optimization

Company: Alight

Job description: Are you experienced working in high-growth, performance focused environments, and administering complex programs?Are you an accomplished, visionary executive with a proven track record in optimization?Our StoryAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our ValuesChampion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com.About the RoleAs a leader, you will oversee a team to deliver new system functionalities for Leave Solutions. Your responsibilities will encompass creating, operationalizing, and promoting new features to enhance operational efficiencies.Responsibilities

• Leading the planning, coordination, and execution of new system functionality focused on optimizing claims management delivery. Working closely with Operations teams to implement process improvements and technology that streamline workflows and reduce costs.
• Defining metrics and KPIs to measure the impact of new features and system enhancements.
• Collaborating with cross-functional teams including Product Management, IT, Customer Onboarding and Client Services. Ensuring timely and successful deployments.
• Developing strategies to promote and drive adoption of new features among all clients. This is including Artificial Intelligence and Robotic process automation (RPA).
• Supporting Sales team by showcasing the value proposition of new features and system enhancements. This is done during client renewals and new sales opportunities.
• Providing insights and data-driven recommendations to enhance sales pitches and proposals.
• Contributing to client retention and new sales through effective delivery of system functionalities and enhancements.

Requirements

• Show track record of coaching and developing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Maintain education, higher accomplished, in business administration, Information Technology, related field, or equivalent practical work experience.
• Experience in project management & business analytics methodologies , disability and leave management systems, and analytical skills.
• Sound understanding of the disability and leaves management industry is essential. Knowledge of industry trends, regulatory requirements, and keen landscapes.
• Demonstrate ability to understand client needs and translate them into actionable product and service enhancements.
• Have verbal and written communication skills, with the ability to present complex ideas and technical information clearly.
• 10 years in a similar role within the healthcare or insurance industry. This within a Disability/Leaves TPA or related service provider.
• Demonstrate history of leading cross-functional teams and driving successful project outcomes.

Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum : 108,900 USDMaximum : 172,800 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:DISCLAIMER:Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Expected salary:

Location: Illinois

Job date: Wed, 28 Aug 2024 04:46:08 GMT

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