Job title: End User Support Specialist I
Company: Texas A&M University
Job description: Job Title End User Support Specialist IAgency Texas A&M University System OfficesDepartment IT Operations and SupportProposed Minimum Salary CommensurateJob Location ,Job Type StaffJob DescriptionThe System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 11 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8.25% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance.This position is located in College Station, TX and is not eligible for remote work arrangement.Additional Benefits of this position: Wellness time up to 1.5 hours per week; access to an onsite gym within the main building; hybrid work up to two days per week*; potential tuition assistance for pursuing an advanced degree at a school within the A&M System.*Hybrid work is potentially available for those who have excelled within their position the first six months of hire, and thereafter if meeting expectations of the position.Salary:$3,750.00 – $4,000.00 per month commensurate with experience.Job Description Summary:The End User Support Specialist I, as a member of the IT Operations and Support department, provides customer support of enterprise-wide shared applications (Workday, FAMIS and the related SSO applications) on behalf of the Texas A&M University System.Responsibilities:
– Provide frontline customer support of enterprise-wide shared applications (Workday, FAMIS and the related SSO applications).
– Monitor and manage assigned ticketing queues according to established guidelines using the TAMUS ticketing application. Provide timely updates and effective communication methods to keep stakeholders informed through resolution.
– Prepare procedural documentation, knowledgebase articles and user manuals to be used by staff.
– Participate in training and professional development sessions.
– Other duties as assigned.Education and Experience:
– Bachelor’s degree in applicable field or equivalent combination of education and experience.
– Four months of experience in user IT support.Knowledge, Skills and Abilities:– Knowledge of word processing and spreadsheet applications.– Knowledge of troubleshooting and problem-solving, client relations skills, and requirement assessment and analysis.– Must be able to work in a collaborative team environment.– Ability to multi-task and work cooperatively with others.– Must have strong interpersonal skills.- Occasional travel and work outside scheduled hours.Preferred Qualifications:Preferred Education:
Degree in Technology or Information Systems Management, Computer Science, or Information Technology.Preferred Experience:
One or more years of recent experience providing IT support at a higher education institution.Preferred Licenses and Certifications:
ITIL Foundations or higher, HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDISCA).Other Requirements:Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Expected salary: $3750 – 4000 per month
Location: College Station, TX
Job date: Sun, 08 Dec 2024 05:22:07 GMT
Apply for the job now!
