Job title: FedNow TechOps Engineer (2nd shift)
Company: Federal Reserve Bank
Job description: CompanyFederal Reserve Bank of BostonFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, FedNowSM, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service. This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States.As a Senior Engineer, Technical Assistance Center (TAC) in FedNow’s Technical Operations (TechOps) team, you will be part of a team that provides 24×7 support for the Technical Infrastructure and Services of FedNow. During your shift, you will be responsible for providing primary technical support of FedNow’s Development, Quality Assurance, Depository Institute Testing, and Production environments. The Sr. Engineer provides individual ticket management during their shift while providing technical guidance to junior colleagues as needed.This is a 2nd shift role (4pm – 1am ET), Monday through Friday with rotating weekends.While open to location and remote work, residence near a Federal Reserve facility is preferredAs an Engineer, Technical Assistance Center (TAC) in FedNow’s Technical Operations (TechOps) team, you will be part of a team that provides 24×7 support for the Technical Infrastructure and Services of FedNow. During your shift, you will be responsible for providing primary technical support of FedNow’s Development, Quality Assurance, Depository Institute Testing, and Production environments. The Engineer provides individual ticket management during their shift.You will be a key member solving incoming events / incidents while also performing work from a prioritized backlog of requests across all our cloud accounts and environments. For example, you might during a shift assist in the completion an upgrade or product implementation while also solving an incoming customer incident or request. As a member of the Technology group, you will make sure our systems live up to their KPIs. As a member of the team, you will continually look for opportunities for training in existing and new technologies with direction from senior colleagues. Additionally, you will participate in cross-training opportunities based on your strengths and with direction from team leaders. This position is a shift position.Are you passionate about bringing vision to life and building great products? Is your ideal work environment a place where you can collaborate across teams and with stakeholders across the organization while managing your product backlog? If so, we have the job for you! As someone that lives at the intersection of architecture, development, design, and business, while constantly anchoring on the needs of end users and providing the highest quality product, you will collaborate with other teams to bring the FedNow solution to market and support it!The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.It is anticipated that this position will start as first shift. As business needs evolve, this role may require flexibility to move to second or third shift and/or possible weekends. If this role moves to 2nd shift, a 10% premium would be added to the base pay for those hours worked. If this role moves to 3rd shift, a 12% premium would be added to base pay for those hours worked.What Will Be Expected Of You
- Maintain a professional fact-based relationship with numerous teams.
- With minimal direction manage day-to-day activities and dependencies.
- Stay current with industry trends.
- Participate in updating our processes and design new processes as needed.
- Critical thinking and excellent written and verbal communications.
- Ability to multi-task and track several actions, deliverables, and dependencies daily.
- Understand technology problems, help identify solutions, and assist in driving them to resolution.
- Contribute technically; you must be comfortable getting hands on.
- Identify, communicate, and manage issues and risks, escalate as needed.
- Proactively identify hotspots that need attention and escalate as appropriate. Be able to provide recommendations gain approval then implement such plans with support as needed.
- Ensure compliance with Fed policies, procedures, and standards.
- With direction, assist with the mentoring, training, and support of less senior colleagues.
Expertise you will bring
- Experience with technical support of cloud-based services (SaaS, PaaS, and/or IaaS).
- Experience with AWS, Google Cloud Platform (GCP), and/or Microsoft Azure.
- Experience in supporting products or services that have moved through a Software Development Life Cycle (SDLC) and the various tools that support them (i.e. GitLab, Jira, Octane, Jenkins, GitLab Runners, etc …).
- Experience working in an ITSM ticketing system (ServiceNow, Remedy, etc …).
- Experience with ITIL processes (Incident, Request, Problem, Event, and Change Management).
- Excellent verbal communication skills with a good command of the English language.
- Advanced written communication skills and an ability to track and present situational status.
- Experience with Engineering tools, processes, and best practices.
- Extremely computer literate especially with MS Office Suite of products.
- Strong skills delivering technical solutions and developing procedures (Knowledge Articles) so others can follow in your footsteps.
Qualifications
- 3+ years working in cloud environments.
- Bachelor’s degree in Science, Computer Science, Information Systems, or equivalent background or experience.
- Candidate must possess demonstrated experience with job duties outlined in this description.
- Strong analytic and problem-solving skills.
- Self-motivated individual with the ability to prioritize and manage changing priorities.
- Strong customer service skills.
The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.All applicants must have resided in the United States for at least three (3) years.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.Privacy Notice
Expected salary:
Location: Boston, MA
Job date: Sun, 22 Sep 2024 22:52:21 GMT
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