Job title: Field Service Technician – Remote Detroit, MI
Company: Natus Medical
Job description: Field Service Technician- Detroit, MILocation: 100% Remote covering primary territory of: Field Service Technician – Michigan,/Northwestern US – some national travel may be requiredSUMMARY:A Field Service Technician provides industry-best technical support on computer-based medical instrumentation. This role is responsible for establishing strong relationships with customers, as well as managers and the national service team. This position will be based remotely and responsible for multi-state service coverage.ESSENTIAL DUTIES AND RESPONSIBILITIES· Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.· Visit customer locations to perform installation, calibration, and equipment repair on company offerings.· Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date.· Work closely with sales and service teams and customers to understand their service needs.· Work closely with the service scheduling team for territory management and streamline monthly schedule whenever possible.· Maintain customer focus and with sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology.· Effective customer interaction through good interpersonal relationships, asks questions, listens carefully and provides appropriate information. Recognizes issues, problems or opportunities and determines the appropriate action required.· Order/maintain adequate amount of truck stock to replace defective parts in the field when needed.· Manage appropriate tools and equipment to ensure that they are in proper functioning order and meets Company’s quality standards.· Multi-tasks to complete responsibilities in a timely and accurate manner.· Book travel arrangements including flights and lodging according to planned customer visits.· Attend trade shows, presentations and meetings as required. Submit expense reports in a timely manner.Travel Required:· Extensive travel required.Supervisory Responsibilities· This position does not have any direct or indirect reports.QUALIFICATION REQUIREMENTS:Education and/or Experience· Associate degree (A.A.) or equivalent from a two-year college or technical school.· Minimum of 2 years of experience in the field and/or training.· Experience in the healthcare industry strongly preferred.· Experience with presenting information in one-on-one and small group situations to customers, clients and other employees of the organization preferred.· Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.· Familiarity with audio systems, electronics repair, PC hardware, software – configurations, trouble shooting and maintenance.· Experience with remote control SW packages log-me-in 123, etc.; CRM packages; & Microsoft Office.· Networking experience preferred – i.e. – Networks / Internet Protocols, WAN, LAN, routers, switches, servers and basic TCP/IP and multicast knowledge.· Valid driver’s license required.Physical Requirements· While performing the duties of this job, the employee is frequently required to:– Sit, walk, stand– reach with hands and arms ; use hands to handle or feel objects, tools or controls– Climb or balance, stoop, kneel, crouch or crawl· Lift and/or move up to up to 25 pounds and occasionally lift and/or move up to 50 pounds.· Specific vision abilities required by this job include (close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus).Other dutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any given time, with or without notice.Pay TransparencyActual compensation offered may vary depending on skill level, experience, and/or education. Natus offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k employer contributions, PTO, and much more.Affirmative Action/EEO statementNatus is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.Natus is committed to recruiting, hiring, and promoting people with disabilities and veterans. Applicants with disabilities may contact Natus via phone to request and arrange for accommodations.
Expected salary:
Location: Detroit, MI
Job date: Sun, 25 Aug 2024 03:57:37 GMT
Apply for the job now!
