Job title: Fulltime position Healthcare Engagement Specialist – Call Center Agents at Remote
Company: Stellar IT Solutions
Job description: Our Fortune 500 client is looking for a Healthcare Engagement Specialist (Call Center Agent) to work on their project based out of Remote.Job Title: Healthcare Engagement Specialist (Call Center Agent)Location: RemoteJob Type: FulltimeJob Description:A successful Member Engagement Specialist masters the art of connecting to patients/members by channeling his/her own healthcare experiences to measure their engagement level and initiate the right call to action to achieve the call goal. The role relies heavily on a warm, compassionate, goal-oriented person who is easy going, relatable, and dedicated to providing a 5-Star experience even when met with opposition.Responsibilities:
- Making inbound/outbound calls and reaching out to insurance health plans, medical groups, providers, and patients/members (Medicare, Medicaid and Value Based Organizations)
- Goal-oriented and highly motivated to achieve productivity goals and improve health outcomes
- Use influential communication techniques that educate patients/members of the importance of why you are calling, the benefits of the call to action, and following- up to ensure a smooth interaction through the delivery of that service
- Must have an aptitude of providing 5-Star service with compassion, understanding, and the ability to motivate without being pushy
- Outreach calls include scheduling patient appointments, reminders to close quality gaps in care, welcome calls, follow-up calls, surveys, and other projects related to improving quality health outcomes
Competencies
- Desire to work in healthcare or healthcare background/experience
- Customer success /customer escalation background
- Call-center background
- Self-motivated, goals-driven, and disciplined to work remote
- Strong typing and grammar skills
- Computer application savvy (CRM, Call Center, Campaign Management)
- Ability to demonstrate friendly and gentle demeanor with all types of people
- Excellent oratory skills (clear, direct tone)
- HIPAA compliant and strict protection of Personal Identifiable Information (PII)
- Must always follow all compliance and HIPAA related policies
- Highly coachable and excited to learn
- Team player who adds to the positive and inclusive culture in the workplace
- Bi-lingual (not required)
Desired Experience (Not Required):
- Insurance Health plan/medical group/provider group customer service/care coordination
- Medical office/practice
- Sales/marketing
- Customer service/success
- Hospitality (hotel concierge/check-in, restaurant greeter/host)
- Insurance broker/agent
- Contact/Call Center
Please send your updated word format resume along with your best contact details to or call me at 240-774-0004.Looking forward to hearing from you.
Expected salary:
Location: USA
Job date: Sat, 09 Nov 2024 23:57:05 GMT
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