Job title: Healthcare Customer Service Agent- Remote
Company: PediaStaff
Job description: We are seeking a Healthcare Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to members and healthcare providers. This is a remote position.Responsibilities:
- Answer incoming calls from members and healthcare providers
- Provide accurate and timely information about healthcare services
- Assist members with scheduling appointments and navigating healthcare systems
- Resolve customer complaints and issues in a professional and timely manner
- Document all customer interactions in a clear and concise manner
- Adhere to all HIPAA regulations and guidelines
Requirements:
- High school diploma or equivalent
- Minimum of 1 year experience in a healthcare call center environment
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Ability to work independently and as part of a team
- Must have a quiet and distraction-free workspace
Work Location: Remote
Job type: Full-time, Part-time, ContractWork Environment:This is a fully remote position that offers flexibility in the work location. The role requires reliable internet access and time management in a self-directed work setting. While this position offers autonomy, it requires regular collaboration and communication through virtual meetings, email, and project management tools.Benefits:
- Medical (PPO, HMO, HDHP), dental and vision
- FSA administration
- Life Insurance
- Short/long-term disability
- Employee Assistance Program (EAP)
- Paid time off and holidays
- 401K
- Paid Training
- Work from home
We are an Equal Opportunity Employer – We celebrate diversity and believe it is the key to creating vibrant, healthy communities! We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status, or other status protected by law.Powered by JazzHR
Expected salary:
Location: Carson City, NV
Job date: Fri, 15 Nov 2024 03:06:15 GMT
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