Job title: HR Contact Center Representative
Company: CommonSpirit Health
Job description: OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities*This is a remote opportunity
- Responsible for telephonic intake of all leave requests using the Case Management tool in  support centralized leave management for employees including but not limited to the following: explains the Leave of Absence process; obtains/corrects/updates all information to open a leave case; determines and sends all eligibility notifications; and fully utilizes all Case Management technology functionality while the employee is on the telephone.Â
- Call Center Operations: Answers incoming calls to set up leaves of absence as part of the Intake team; provides exemplary service in both quality and quantity to employees and others in the organization starting or inquiring about leaves of absence; and performs outbound call backs as required and on rotation.Â
- Claim Set up: Opens the claim; determines eligibility; sends all notifications; validates whether the request is a new claim or an extension of an existing claim; and uses all Case Management features and functionality including notes new tasks correction of a personal or employment information if necessary.Â
- Follow up: reports and follows up on any Case Management issues or problems; and completes the follow up on initial STD intake requests.
Qualifications
- High School Diploma Minimum
- One year experience with disability/leave of absence claims preferred.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Comfortable working in a high-energy quickly changing and demanding environment
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationGet tailored job recommendations based on your interests.No featured jobsNo recently viewed jobsYou have no saved jobsFollow us on social mediaEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseRead MoreCommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.
Expected salary: $18.83 – 25.89 per hour
Location: Erlanger, KY
Job date: Sat, 07 Sep 2024 04:40:35 GMT
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