Job title: IT & Media Support Specialist
Company: Drexel University
Job description: About Drexel UniversityLocated in the heart of Philadelphia, Drexel University is a world-class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned has enabled students to gain professional work experience before they graduate, setting them apart from their peers.Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long-term, multigenerational, and fundamental to the University’s mission, heritage, and future.At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti-racism approach to our strategic plan, organizational systems, policies and structures.Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this for more information.IT & Media Support SpecialistJob no: 504158
Work type: Full-Time
Location: University City – Philadelphia, PA
Categories: Drexel UniversityJob SummaryThe IT & Media Support Specialist will provide on campus audio/visual and other technology-related support to faculty, student, and staff end-users at both intermediate and advanced levels, deciding independently which approach is appropriate in any given context. This employee must be able to respond quickly and effectively, investigating the nature of the issue(s) and partnering with the end-user, most often without any guidance or a set of steps to follow, to reach a final resolution or decision. He/she will provide audio/visual service and support to Center City and/or University City campuses, assisting faculty in their pursuit of technology-laden and -dependent teaching and learning strategies. As a member of the IMS team the Specialist will coordinate and communicate closely with the Director regarding possible teaching and learning technology enhancements for various venues along with suggestions for providing them in a cost-effective manner.Essential Functions
- Collaborate with faculty and multimedia technology colleagues and vendors to monitor, design, and evaluate classroom technology needs.
- Participate in designing and upgrading classroom and other learning space technology. Discover, vet, and test emerging applications and hardware solutions associated with classroom, multimedia, and related technologies; recommend modifications/new solutions as appropriate.
- Identify user needs and independently research procedures for meeting myriad technology-related challenges, documenting and sharing findings.
- Provide faculty and others with telephone, in-person, and email support needed for successful use of classroom audio/video instructional technology. Resolve classroom end-user technology issues, providing timely and creative solutions independently.
- Author accurate metrics for evaluating classroom technology adoption and end user requirements.
- Provide on campus audio/visual and other technology-related support to faculty, student, and staff end-users at both intermediate and advanced levels, deciding independently which approach is appropriate in any given context.
- Understand and assist with effective use of internet/online resources.
- Maintain currency in field of expertise along with system and data security, academic property and end-user confidentiality.
Required Qualifications
- Minimum of a Bachelor’s degree Multimedia Production, Digital Media, Information Technology.
- Please review the
for additional information. * Minimum of Five to seven years of experience in a related field.
- The candidate must possess the ability to identify, analyze and solve classroom audio/video support problems.
- A knowledge of AV distribution and setup is essential, along with the operation of various AV delivery modalities.
- Clear, definitive communication skills within the team and with end user clients is also essential, along with researching up-to-date industry publications and communiques to remain current with technology solutions.
Physical Demands
- Typically standing, walking.
- Typically sitting at a desk/table.
- Lifting demands ≤ 25lbs
- Typically bending, crouching, stooping
Location
- University City, Philadelphia, PA
Additional InformationThis position is classified as Exempt with a grade of J, [$47,490- $ 71,230]. The offered salary is dependent upon internal equity and the successful candidate’s competencies, education, and experience.For more information regarding Drexel’s Professional Staff salary structure and Compensation Guidelines & Policies, please visit the .Please review the for some information on our benefits offerings.Special Instructions to the ApplicantPlease make sure you upload your CV/resume and cover letter when submitting your application.Review of applicants will begin once a suitable candidate pool is identified.Advertised: Nov 15 2024 Eastern Standard Time
Applications close: Jan 15 2025 Eastern Standard Time
Expected salary: $47490 – 71230 per year
Location: Philadelphia, PA
Job date: Sun, 17 Nov 2024 05:43:44 GMT
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