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ITOM ServiceNow Developer (Strong in Event Management) : REMOTE | SPAR Information Systems


Job title: ITOM ServiceNow Developer (Strong in Event Management) : REMOTE

Company: SPAR Information Systems

Job description: Role: ITOM ServiceNow DeveloperLocation: Bentonville, AR/ RemoteDuration: Long TermMust haveExp- 8+ service now relevant exp of 8 yearsExp in IT operations management (ITOM) SN discovery, service mapping, event managementSN Integration exp with third party toolsAPM application portfolio managementBoth ITOM and APM RequiredMore weightage on ITOM, APM – nicheCSDM check for this expDeveloperCommunication, presentableCertifications

  • Service now Admin Certified System administrator (Mandatory) must have
  • Certified implementation specialist ITOM good to have
  • Certified SPM Good to have
  • Application management
  • Certified Application developer good to have

Here is the high level JD for the opportunities:SKILLS/EXPERIENCE PREFERENCES:Dynamic and Proactive ITSM Professional:

  • Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
  • Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
  • Organized and analytical with the ability to work effectively in a team environment.
  • Demonstrated ability to implement projects on time to meet project schedules.
  • Capable of handling multiple priorities in a fast-moving environment.

Application Portfolio Management (APM) Expertise:

  • Essential expertise in Application Portfolio Management (APM).
  • Emphasis on managing and optimizing the organization’s portfolio of applications for enhanced efficiency and performance.

Technical Proficiency:

  • Intermediate level experience with ServiceNow implementations.
  • Understanding of the Common Service Data Model (CSDM)
  • Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
  • Strong communication, presentation, and writing skills.
  • Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

ServiceNow ITSM Modules:

  • Hands-on experience in the development and implementation of ServiceNow ITSM modules:
  • Asset Management
  • Incident Management
  • Change Management
  • CMDB/Discovery
  • Service Mapping/Dependency Mapping
  • IT Asset Management

Technical Understanding:

  • Exposure to ServiceNow platform capabilities.
  • Understanding of technical and functional design requirements related to ServiceNow.

Scripting and Automation:

  • Proficient in creating and managing scripts and workflow.
  • Experience in one or more scripting languages: JavaScript, Python, PowerShell.

ITSM Fundamentals:

  • Fundamental understanding of ITSM, ITIL
  • Understanding of CMDB.

ServiceNow Scripting Aspects:

  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
  • Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.

Web Services and Integration:

  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.

Customization Skills:

  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
  • Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

Thanks & Regards,Lokesh Kumar

Expected salary:

Location: USA

Job date: Sat, 26 Oct 2024 22:37:25 GMT

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