Job title: IVR Test Manager (Remote)
Company: Cognizant
Job description: This is a remote position open to any qualified applicant in the United States.Cognizant Technology Solutions is looking for a “IVR Test Manager (Remote)” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!About Cognizant’s QEA Practice:We are the largest Quality Assurance Practice Globally servicing 800+ Clients. We bring the industry leading vision and expertise to help with Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group for four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!IVR Test Manager (Remote)Location: San Ramon – CA– Remote work allowed.Roles and ResponsibilitiesManage the IVR Testing Team and lead the QA activitiesExperience in Cyara, Hammar and PolyAI IVR Test Automation and lead the QA activitiesInteract with Client, Project Manager, dev teams and QE team members.Perform Conversation AI Testing in IVRWork in an Agile project environmentWork on API TestingWorks with Scrum Master and Product Owners and define sprint targets in the form of story points.Actively coordinate with offshore teams to meet the sprint deliverables.Mentor other QE team members on QE standard practices.Produce any necessary daily/weekly/ monthly governance reports.Provide guidance & support to implement QE standard practices across pods/projects.Develop and maintain technical documentation, weekly/monthly reports and attends portfolio ceremonies.Higher level understanding of organizational priorities and programs.Oversight of functional quality of quality team’s deliverables.Cross group collaboration with partner teams and organizations.Advocate test innovation and methodologies in the test organizationRequired Skills8+ years in Core IVR Testing experienceAPI Testing KnowledgeTest Lead activitiesGood CommunicationConversation AI Testing in IVR – Good to haveSalary and Other Compensation:Applications will be accepted until 11/25/2024.The annual salary for this position is between $[110,000 – $130,000] depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Work AuthorizationCognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)Benefits:Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.#LI-MS6
Expected salary: $110000 – 130000 per year
Location: San Ramon, CA
Job date: Tue, 05 Nov 2024 23:54:54 GMT
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