Job title: NESD Conversational AI Senior Engineer
Company: General Dynamics
Job description: Type of Requisition: RegularClearance Level Must Currently Possess: SecretClearance Level Must Be Able to Obtain: Top Secret/SCISuitability:Public Trust/Other Required: NoneJob Family: Artificial IntelligenceJob Qualifications:Skills: Algorithms, Artificial Intelligence (AI), Cloud: Amazon Web Services (AWS)Certifications: CompTIA – Security+ CE – CompTIAExperience: 5 + years of related experienceUS Citizenship Required: YesJob Description:The Navy Directorate for Information Dominance is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a Knowledge-Based (KM) solution called Navy Enterprise Service Desk (NESD). We are seeking Conversational AI Engineers to join our team. This position is supportable remotely with the U.S.One of the main goals of NESD is to consolidate IT Tier-1 service desks to include all the current people, processes, and technology while gaining efficiencies of consolidation. The current facilities supporting the consolidated help desks are in New Orleans, Louisiana and Norfolk, Virginia.The capability shall employ artificial intelligence, machine learning, and natural language processing to create an adaptive Virtual Helpdesk Agent that becomes “smarter” with each transaction in NESD. This knowledge-learning process is essential to handle the many current systems supported by NESD that may have multiple deployed versions of each system operating in the Fleet. This program will improve the customer experience and support offered to Sailors, Marines, civilians and their support systems both afloat and ashore.HOW CONVERSATIONAL AI ENGINEER WILL MAKE AN IMPACTAs the AI Developer you will work with data engineers, machine learning engineers and data scientists to create AI functionality into existing applications. You will also maintain those systems to make sure that everything is running smoothly. Some of the duties that you will manage include:
- Solve various business challenges using Conversational AI software
- Design, develop, implement, and monitor Conversational AI systems
- Educate the team at large on the potential and limitations of AI systems
- Develop data ingest and data transformation architecture
- Lead the search for new AI technologies to implement within the business
- Train teams when it comes to the implementation of AI systems
WHAT YOU’LL NEED TO SUCCEED:
- Active SECRET Clearance
- Security+ Certified
- BS degree: additional years of experience may be considered in lieu of degree
- 5+ years developing software applications
- Experience with the following:
- Implement Conversational AI System or Virtual Agent (Desired)
- Programming languages like Java (Groovy), JavaScript, etc.
- Develop solutions integrated with ITSM systems (Helix Desired)
- Amelia AI Solution (Desired)
- AWS Cloud platforms (Desired)
- STT/TTS solutions (AWS Transcribe/Polly Desired)
- APIs like REST, Soap, etc.
- Analytic tools like Verint, TensorFlow, Torch, and PyTorch
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn fromThe likely salary range for this position is $127,500 – $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours: 40Travel Required: Less than 10%Telecommuting Options: RemoteWork Location: Any Location / RemoteAdditional Work Locations:Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Expected salary: $127500 – 172500 per year
Location: USA
Job date: Thu, 29 Aug 2024 22:33:15 GMT
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