Job title: Remote Customer Service Agent
Company: GSP Services
Job description: GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.The RoleYou will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Consulting industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Phone Etiquette, Quality and Active Listening
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong mentor and coach who can build high performing teams
- You are a strong team player who can manage multiple stakeholders.
- Work from home answering the phone
- Part-time available
- Great for students or homemakers
What’s on Offer?
- Opportunity within a company with a solid track record of performance
- Leadership Role
- Attractive Salary & Benefits
Expected salary:
Location: USA
Job date: Sun, 27 Oct 2024 04:39:06 GMT
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