Job title: Remote Mortgage Operations Project Manager
Company: Lenmar Consulting
Job description: Title: Mortgage Operations Project Manager
Location: ***Role is 100% remote**
Remote/Hybrid/Onsite: 100% REMOTE
Position Type: Contract, project
Rate: $35.00 – $40.00/hrRESPONSABILITIES:
- Conduct the investigation, tracking, and resolution of client experience issues during the origination or servicing of a mortgage loan
- Input, update, and close all inquiries in appropriate proprietary firm systems; file and catalogue all supporting inquiry documentation
- Review/investigate allegations pertaining to Client complaints and draft necessary response communications adhering to company, legal and regulatory requirements
- Discuss as appropriate any/all updates to inquiries with Private Bankers, Financial Advisors, Operations personnel and associated partners
- Assist management in reviews of specific inquiries as needed
- Aid in developing, updating, and publicizing training on inquiry policies/procedures
- Manage inbound calls/e-mails from Clients, MS sales team, and third party vendors
- Produce and deliver monthly and ad hoc reporting to senior management
- Maintain excellent working relationships with both internal and external partners
- Complete additional assignments as directed by management
- Ensuring third-party is providing best in class customer service to Brokerage clients and customers
QUALIFICATIONS:
- Minimum 5 years’ experience in mortgage originations/operations
- Direct verbal and oral communication with client, field and operational partners in a client focused organization
- Legal/Compliance experience preferred
- Bachelor’s degree required
Expected salary: $35 – 40 per hour
Location: Dallas, TX
Job date: Thu, 31 Oct 2024 00:39:00 GMT
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