Sr. Production Support Analyst-shift work | A.C. Coy

Job title: Sr. Production Support Analyst-shift work

Company: A.C. Coy

Job description: Overview:

Tier One Technologies is looking for a Sr. Production Support Analyst specializing in Linux servers and Oracle Database.
This is going to be a 100% remote Contract-to-Hire position.
The candidates will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM.
The initial training will be for 4 consecutive weeks during daytime, 8AM-4:30PM.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

Work across designated teams to ensure applications are fully available to all stakeholders and customers.
Assist development teams in deployments, routine patching and system application monitoring / troubleshooting.
Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations.
Lead incident response calls and contribute / create after action reports.
Serve as an effective liaison between business and technical teams.
Successfully lead Production Support Application Monitoring in real-time.

Qualifications:

A Degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
10+ years of experience in software development and/or related field.
Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data.
Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities.
Demonstrated experience using SQL query on Oracle Databases to perform Database lookups.
Ability to lead as a Critical Incident Manager to restore production applications impacting events.
Ability to quickly respond to system alerting to reduce application downtime to customers.
Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff.
Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components.
Ability to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
Experience training/mentoring less experienced personnel.
Strong knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems.
Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
Familiarity with Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics is a plus.
Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.
Prior experience training/instructing end users on the use of software applications.
Must be eligible to obtain a Public Trust clearance.
All candidates must be a US Citizen or have permanent residence status (Green Card).
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.