Job title: Tier 1 IT Field/Remote Technician
Company: Leading Edge Solutions, Inc
Job description: Job Purpose:This position will provide on-site and remote technical support for clients in the Northern Illinois and Southern Wisconsin area.Technical Duties:
- Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices.
- Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources.
- Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software.
- Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms.
- Identify and remove malware and viruses using latest tools and techniques.
- Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Performs other duties or special projects as assigned.
- Remotely assist clients via phone and RMM tool
Technical Requirements:
- Microsoft Windows: Windows10, Windows 11, Server 2012/2016/2019 OS Proficiency.
- Working knowledge with network troubleshooting and network equipment.
- Ability to install peripherals printers, scanners, etc.
- Ability to reload computers with Windows OS.
- Ability to prep IT equipment for installations.
- Working knowledge implementing and configuring MS Office Suite.
- Working knowledge troubleshooting and configuring email applications.
- Working knowledge of antivirus Software.
- Working knowledge of backup applications.
- Microsoft Azure / Office 365 experience.
- Experience with the following systems is a plus:
- ConnectWise Manage PSA
- ConnectWise Automate RMM
- Cisco Meraki
- Synology
- Acronis
- Trend Micro
Interpersonal Requirements:
- Strong communication skills, ability to build rapport, and deliver excellent customer service at all levels.
- Must be efficient, good at problem-solving, creative, and enjoy helping people.
- Must be self-motivated and able to learn new technologies quickly.
- Highly motivated individual with strong interpersonal skills to be effective in diverse work environments
Job Requirements:
- CompTIA IT Fundamentals, CompTIA A+, CompTIA Network+ certifications or equivalents are mandatory.
- Willingness to travel to customers across the Tri-State Chicagoland areas.
- Willing to support and work the necessary hours to finish critical work.
- Ability to work full-time, including overtime, flexible hours and participate in an afterhours call rotation.
- A high school diploma or GED; an associate’s degree or higher preferred.
- Must have a valid driver’s license.
- Reliable transportation.
- Must have the ability to lift up to 50 lbs.
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Expected salary:
Location: Northbrook, IL
Job date: Fri, 06 Sep 2024 01:55:38 GMT
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