Zoom Technical Assistant – Session | Washington State

Job title: Zoom Technical Assistant – Session

Company: Washington State

Job description: DescriptionApplication screening will begin immediately, so we encourage you to submit your application materials soon. Once a selection has been made, the hiring manager will close the posting.The OpportunityThis temporary position provides Zoom technical assistance to the Washington State Legislature during the legislative session. Employment will start December 30th, 2024, and last approximately 17 weeks. Once training is complete, this position can be performed remotely or on the Capitol Campus. Coordinated work hours are between 7:30 a.m. and 6:00 p.m., Monday through Friday, with the possibility of occasional weekend and evening work. This temporary position does not include benefits such as leave, medical, dental, vision, or retirement.The Legislative Service Center, also known as LEG-TECH, is the dedicated technology solutions provider for the Washington State Legislature. We are a team of committed professionals passionate about technology and providing world-class IT support to our valued customers in the Legislature. We provide a connected Legislature through network services, custom application development and maintenance, hardware and software troubleshooting, and technical training.The position is part of the Customer Support Group (CSG). CSG is the face of the organization. We are looking for enthusiastic Zoom Technical Assistants to operate the technical portion of critical Zoom Meetings, support hearing room operations, and provide key troubleshooting support. From assisting our state lawmakers with joining a virtual committee hearing to coordinating the induction of elected officials virtually for a legislative floor session, every day brings fresh challenges.Dependability, nonpartisanship, excellent communication, technical expertise, quick problem-solving, and the ability to manage multiple tasks in a sometimes-hectic work environment are all essential attributes for success in this role.Our Mission & VisionLEG-TECH is the nonpartisan technology solutions provider to the Washington State Legislature. Our mission is to provide secure, reliable, and innovative technology solutions with exceptional customer service. We incorporate our values of Respect, Business Excellence, Collaboration, Innovation, and Integrity at every level. Our work is engaging and rewarding, and you’ll work with a talented team dedicated to continuous improvement in delivering great products and services! We are based in Olympia, Washington, on the beautiful Capitol campus.LEG-TECH offers a forward-thinking environment that keeps pace with technological and business advances and encourages professional growth through training and project opportunities. Our inclusive working environment supports diversity through equitable policy and practice. This is a great place to grow your career!DutiesSome of the things you will enjoy doing:

• Provide Zoom hosting and technical support for legislative committee hearings.
• Provide Zoom support for remote House and Senate floor activity.
• Troubleshoot technical issues with legislative members, staff, presenters, and the public who attend committee hearings virtually.
• Provide technical expertise for microphones, cameras, and audio systems for those participating in Zoom meetings.
• Facilitate public testimony by managing Zoom attendees and enabling them to speak in Zoom Webinars as needed.
• Monitor the virtual components of committee hearings to ensure the security, dependability, and transparency of the legislative committee process.
• Ensure that committee hearings are recorded using Zoom Cloud recording.
• Provide audio and video assistance for participants joining virtually, if needed.
• Enable Zoom accessibility options to allow for more accessible Zoom hearings.
• Communicate with colleagues to give and receive support.

Our Ideal Candidate

• Combines enthusiasm for customer support with a passion for technology.
• Demonstrates excellent people skills and sensitivity when working with diverse customers with different and competing needs.
• Can multi-task with composure while dealing with multiple simultaneous customer issues and priorities in a fast-paced virtual environment.
• Is organized and methodical, yet flexible enough to handle shifting priorities in situations that aren’t clear-cut.
• Conveys a professional demeanor in dress, appearance, attitude, and strong communication skills (verbal and written).
• Team oriented and confident to reach out when help is needed.

Qualifications

• Knowledge of Zoom’s video conferencing capabilities (Zoom Meetings and Zoom Webinars) is preferred.
• Strong verbal speaking and listening skills, can move patiently but efficiently at the speed of different customers.
• Works well with others and maintains a positive, professional demeanor while working in a fast-paced, high-pressure legislative environment.
• Ability to discern and maintain confidentiality while remaining nonpartisan and professional.
• Organizational skills with a high attention to detail.
• Proficiency in Microsoft Office 365 suite and Outlook. Knowledge of Teams is a plus.
• Ability to work independently in a fast-paced, team environment, yet take direction from others.

Additional Requirements:

• Applicants must be a resident of Washington State or willing to relocate.
• This is a hybrid work position in Washington State. While a “remote-first” work approach is embraced, a coordinated on-site presence may be necessary.
• Extended hours and weekend work may be required during the legislative session and special sessions, for pre-session preparations, and during anticipated workload surges.

Supplemental InformationIf you’re interested, please submit the following to :

• A one-page letter of interest describing your education, experience, qualifications, and attributes.
• A résumé detailing education and employers’ names, employment length, position titles, and scope of responsibilities.
• A list of three professional references with email addresses and phone numbers.
• Answers to these supplemental questions:
• Describe your experience using Zoom or other videoconferencing technology.
• Describe your professional and/or technical writing experience.
• Describe your experience in providing customer service in a professional capacity.
• What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.

You are welcome to include your preferred pronoun with your name in your application materials to ensure we address you appropriately throughout the process. If you need reasonable accommodation for the application process or information in an alternative format, please contact LEG-TECH at .LEG-TECH is an Equal Opportunity Employer. We are committed to maintaining a respectful and inclusive workplace that reflects the diversity of the state we serve.To find out more about LEG-TECH, please visit our .

Expected salary: $23 – 27 per hour

Location: Olympia, WA

Job date: Sun, 17 Nov 2024 08:17:50 GMT

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